Question 1

Is Neo Financial available in Quebec?

Accepted Answer

Yes, Neo Financial and the Neo World Elite® Mastercard are available in Quebec; however, not all features and benefits are available for residents of the province.

Question 2

Can I use my Neo World Elite Mastercard anywhere?

Accepted Answer

Neo World Elite® Mastercard is a partner of the Mastercard network, so you can use it anywhere Mastercard is accepted

Question 3

What is Neo’s best credit card?

Accepted Answer

Neo Financial offers three credit cards: the Neo Mastercard (no annual fee or income requirement), the Neo World Mastercard® (no annual fee; $50,000 personal income and $80,000 household income requirement), and the Neo World Elite® Mastercard($125 annual fee; $80,000 personal income and $150,000 household income requirement).The best Neo Mastercard is the one that matches your financial situation and needs.

Question 4

How can I contact Neo’s customer service?

Accepted Answer

Neo’s customer service is available via live chat each day from 7am to 8pm (Mountain Time). You must be logged in to your account to access the chat feature.

Question 5

Does the Neo World Elite Mastercard offer travel insurance outside Quebec?

Accepted Answer

Yes. The Neo World Elite Mastercard includes a travel insurance package outside Quebec covering up to 15 days of out-of-province emergency medical, trip cancellation up to $1,500 per insured, trip interruption up to $2,000, and lost or delayed baggage. Quebec residents do not have access to these benefits because of provincial insurance regulations affecting Neo. For Quebec-based cardholders, the card still earns 5 percent cash back on groceries up to $1,000 per month and 3 percent on gas up to $1,000 per month, but you should pair it with a separate travel insurance policy.

Question 6

How does the Neo Everyday account boost Neo World Elite cash back rates?

Accepted Answer

Holding a Neo Everyday savings account with a balance of $1,000 or more increases your Neo World Elite Mastercard cash back rate by an extra 1 percent across all categories, and balances of $5,000 or more bump it by 2 percent. With a $10,000 Neo Everyday balance, the card hits 7 percent on groceries, 6 percent on recurring payments, 5 percent on gas, and 3 percent on everything else (within the same monthly category caps). The Neo Everyday account itself pays a competitive 4 percent annual interest, so the boost effectively comes free.

Question 7

Does the Neo World Elite Mastercard charge foreign transaction fees?

Accepted Answer

Yes, the standard Neo World Elite Mastercard charges 2.5 percent foreign transaction fees on all purchases in non-Canadian currencies, similar to most Canadian credit cards. To remove these fees, cardholders can subscribe to the optional Neo Travel plan at $7.99 per month, which waives all foreign transaction fees plus adds 5 percent cash back on flights, hotels, and rideshare. For Canadians who travel more than 4 to 5 weeks per year, the Neo Travel subscription often pays for itself, but occasional travelers usually do better with a no-foreign-fee card like the Scotiabank Passport.

Question 8

What is the minimum income required for the Neo World Elite Mastercard?

Accepted Answer

The Neo World Elite Mastercard requires a minimum personal income of $80,000 or household income of $150,000, in line with Mastercard's World Elite tier requirements. This excludes most students, newcomers without Canadian credit history, and anyone earning under $80,000 individually. Applicants below those thresholds are automatically considered for the standard Neo Mastercard or Neo Secured card, which carry no income requirement and still earn 1 percent cash back base plus higher rates at Neo's 10,000+ partner merchants. Approval also requires a Canadian credit score of approximately 700 or higher.